Legal
Last updated: 22 August 2026
These Terms of Service ("Terms") govern access to and use of the Flux pension fund administration platform and website, operated by Flux Financial Technologies (Private) Limited ("Flux", "we", "us"). By accessing the platform or website, or by signing an administration agreement with us, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a fund, employer or other organisation, you confirm you have authority to bind that organisation.
Flux provides software for pension fund administration, including contribution reconciliation, member records, claims processing, investment and risk reporting, and statutory return preparation. The specific scope of services for a given fund is set out in that fund's administration agreement; these Terms apply in addition to, and do not override, the terms of a signed administration agreement where one exists.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use. Access to the platform is granted on a role basis, and you agree not to attempt to access data or functions outside your assigned role.
You agree not to: use the platform for any unlawful purpose; attempt to gain unauthorised access to any part of the system; upload false, fraudulent or misleading data; interfere with the platform's security, availability or integrity; or reverse-engineer, resell or sublicense the software without our written consent.
Fees for the service are set out in the applicable administration agreement or order form. Unless stated otherwise, fees are payable in advance and are non-refundable except where required by law. We may suspend access for accounts with amounts significantly overdue, on reasonable prior notice.
The platform, its software, design and content are the property of Flux and its licensors and are protected by applicable intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform for its intended purpose; no other rights are granted. Data you or your fund submit to the platform remains your property.
Each party agrees to keep the other's confidential information secure and to use it only for purposes connected with the service, except where disclosure is required by law, by a regulator such as IPEC, or by a court of competent jurisdiction.
The platform is provided "as is" and "as available." To the maximum extent permitted by Zimbabwean law, Flux disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or completely secure, though we take reasonable steps to make it so.
To the maximum extent permitted by law, Flux's total aggregate liability arising out of or relating to these Terms or the platform, whether in contract, delict (tort) or otherwise, shall not exceed the total fees paid by the affected fund or client to Flux in the twelve (12) months preceding the event giving rise to the claim. Flux shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot lawfully be excluded under Zimbabwean law, including liability for fraud or wilful misconduct.
You agree to indemnify and hold harmless Flux, its directors, employees and agents from and against any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the platform, or data you submit that is false, fraudulent or that infringes the rights of a third party.
Either party may terminate access to the platform in accordance with the notice periods set out in the applicable administration agreement, or immediately in the event of a material breach that is not remedied within a reasonable period after notice. On termination, we will make fund and member data available for export in a standard format for a reasonable transition period.
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including power or network outages, acts of government, or other events of force majeure.
These Terms are governed by the laws of Zimbabwe. Any dispute arising out of or relating to these Terms shall first be referred to good-faith negotiation between senior representatives of the parties. If not resolved within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration in Harare, Zimbabwe, in accordance with the Arbitration Act [Chapter 7:15], with the arbitrator's award being final and binding on both parties. This clause does not prevent either party from seeking urgent interim relief from a court of competent jurisdiction where necessary.
We may update these Terms from time to time. Material changes will be notified to administered funds in advance and posted on this page with an updated effective date; continued use of the platform after changes take effect constitutes acceptance.
Questions about these Terms can be sent to hello@flux.co.zw.
This document is a general-purpose template incorporating standard liability, indemnification and dispute-resolution clauses. It has not been reviewed by a Zimbabwean-qualified lawyer and does not guarantee immunity from legal claims. It should be reviewed by legal counsel before being relied upon.
